Contact UsSo you want to contact us. Awesome! We want to make this process as painless as possible for everyone. Follow these steps and everyone will be happy!
1 Check out the knowledgebase http://dracoandginny.com/support/knowledgebase.php. You will find answers to a variety of questions, both technical and non-technical. It is constantly being updated to reflect what our members need to know. If your question is not addressed there, please continue to one of the following options.
2 Do you have a technical question? This includes lost username, lost password, or other account issues, or anything regarding the site that you think is broken. If so, this is for you. If not, jump to #3.
For you, you should go to the support area and submit a support ticket. We have implemented this system in order to help track problems with the site. Please remember to periodically check back with your ticket; although you are meant to receive an email notifying you of a response, sometimes people don't receive them. You can check your ticket number to see the response.
If you are an impatient kind of person, see #4.
3 If you have an administrative question, such as something that requires the judgment of the site administrators, or want to contact us about something else non-technical, please contact us via email. You can also take a stab at #4, but the admin behind the window is usually the tech admin. Note: Please don't email asking us to find a fic. We probably won't know. Instead, post at the "What was that fic?" board at the Forums.
4 To chat with one of the admins live:
This uses Google Talk, but you will not be asked to use an account and no personal information will be divulged unless you divulge it.
5 Lastly but not leastly, we have a Twitter account for site status updates: DandGdotcom. You may want to follow it in case the site goes down and you'd like to know why. (There might be occasional downtime that is out of our control.)